Your Privacy Is Our Responsibility
Using the joya88 platform means sharing certain information with us. This policy clearly sets out why that information is collected, how it is used, and what rights you have.
All your transactions and personal information are protected with bank-grade 256-bit SSL encryption. No outside party can access this data.
Joya88 never sells your personal information to third parties. Your name, phone number, and email will never be passed to marketing companies.
What we collect, why we collect it, and how long we keep it — it's all laid out transparently in this policy. No hidden terms.
You can view, correct, or delete your information at any time. Your data always belongs to you.
We use cookies to improve our services. You can manage cookies through your browser settings, though some features may become limited as a result.
We retain necessary information to comply with international anti-money laundering laws. This is in place to protect both you and us.
1. Introduction
When you use the joya88 website and app, you share certain personal information with us. This privacy policy clearly explains what that information is, why it's collected, how it's used, and what rights you have.
This privacy policy applies to all joya88 services — including the website, mobile app, live chat, email communications, and other digital channels. By accessing this page or using our services, you are deemed to have accepted this privacy policy.
📌 In brief: joya88 handles your information with respect. We only collect what is necessary and never sell your data to third parties.
2. What Information We Collect
Joya88 collects two types of information — what you provide directly, and what is automatically generated through your use of the platform.
What you provide directly
| Data Type | Example | When Collected |
|---|---|---|
| Identity Information | Full name, date of birth, nationality | Registration & KYC verification |
| Contact Information | Email, phone number, address | At the time of account creation |
| Identity Verification Documents | NID, Passport, Driving License | During the KYC process |
| Financial information | Payment methods, transaction history | During Deposits & Withdrawals |
| Gaming history | Bet history, win/loss records | During each game session |
Automatically collected data
- Device Information: Device type, operating system, and browser version.
- Network Information: IP address, Internet Service Provider.
- Usage Data: Pages visited, time spent, and buttons clicked.
- Cookies & tracking data: Session data, preference settings.
- Location Information: Approximate geographic location (derived from IP).
💡 Know: We never collect your precise GPS location. Only an approximate location can be inferred from your IP address.
3. How Your Information Is Used
Joya88 uses your information only for specific, legitimate purposes. Below is a detailed breakdown of what data is used for and why.
Service Delivery & Operations
- To create and manage your account.
- To process deposits and withdrawals.
- To keep gaming and betting services running.
- To provide customer support.
- To manage bonuses and promotions.
Security & Legal Compliance
- For identity verification (KYC) and age confirmation.
- To prevent fraud, money laundering, and other illegal activities.
- To comply with international AML and CFT regulations.
- To meet legal obligations.
Service Improvement
- To analyze platform performance.
- To improve the user experience.
- To plan new games and features.
- To create relevant offers and bonuses.
Contact
- To send you important account notifications.
- To send transaction confirmation SMS or email notifications.
- To send you promotional messages, with your consent.
⚠️ Please note: joya88 will never ask for your password or PIN via phone or email. If you receive any such request, contact our support team immediately.
4. Who your information is shared with
Joya88 never sells your data. However, in limited circumstances, we may need to share certain information with trusted third parties.
Service Partners
We work with specialist third-party service providers to operate our platform. These include payment processors, identity verification agencies, game software providers, and cybersecurity experts. Each partner only receives the data necessary for their specific role and is required to uphold our privacy standards.
When required by law
We may be required to disclose information to authorities due to court orders, government investigations, or legal obligations. This is essential to protect both our users and ourselves.
Business changes
In the event of a merger, acquisition, or asset transfer involving joya88, user data may be transferred. However, this privacy policy will remain in effect.
✅ Rest assured: We never share your information with advertising companies, data brokers, or any third party for commercial purposes.
5. Cookie Policy
Joya88 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help make the platform more convenient to use.
Types of Cookies We Use
- Essential Cookies: To keep your login session active and ensure platform security — without these, the platform cannot function properly.
- Preference Cookies: To remember your language, theme, and other preferences.
- Analytics Cookies: To understand which pages are used most — in order to improve our service.
- Security cookies: To detect fraudulent login attempts.
How to Manage Your Cookies
You can delete or block cookies at any time through your browser settings. Keep in mind, however — disabling essential cookies may prevent core features like login or payments from working properly.
6. Data Security Measures
Joya88 follows the highest industry standards to protect your data. Our security measures are multi-layered and continuously updated.
- 256-bit SSL/TLS Encryption: All data transmissions take place over encrypted channels.
- Firewall & DDoS Protection: Robust server-level security barriers.
- Two-Factor Authentication (2FA): Option to add an extra layer of security to your account.
- Regular security audits: Regular audits conducted by third-party experts.
- Restricted access: Only authorized personnel have access to data on a need-to-know basis.
- Data masking: Sensitive information is masked within our systems.
⚠️ Warning: No data transmission over the internet is 100% risk-free. We therefore encourage you to stay cautious — avoid using joya88 on public Wi-Fi.
7. How Long We Retain Your Data
Joya88 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.
| Data Type | Retention period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal & regulatory obligations |
| Transaction Records | 5–7 Years | AML & Financial Regulations |
| KYC Documents | 5 years after the end of the relationship | Identity verification regulations |
| Gaming history | 3 Years | Dispute Resolution |
| Support Contact | 2 Years | To ensure quality of service |
| Cookies & session data | Up to 30 days | User experience |
Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.
8. Your Rights
As a joya88 user, you have certain important rights over your own data. These rights are recognized under international data protection law.
- Right to Access: You can request to see what personal information we hold about you.
- Right to rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: In certain circumstances, you may request that your data be deleted.
- Right to restrict processing: You can request that we temporarily pause the use of your data.
- Right to Object: You may opt out of marketing communications at any time.
- Right to Data Portability: You can request your data in a structured, machine-readable format.
📩 To exercise your rights: Email us at support@joya88.click and we'll respond within 30 business days. Please note that due to certain legal obligations, it may not always be possible to delete all data immediately.
9. Protection of minors
Joya88 is strictly for adults (18+). We do not knowingly collect information from anyone under the age of 18.
We verify age at the time of registration. Any account found to belong to a minor will be immediately suspended and all associated data deleted. If you believe your child is using joya88, please contact us right away.
10. Changes to the Privacy Policy
Joya88 may update this privacy policy from time to time. Any changes will be reflected with a new date on this page, and for significant changes, a notification will be sent via email or through the platform.
Continued use of joya88 after any policy update will be considered acceptance of the revised terms. We recommend checking this page periodically.
📋 Last updated: This privacy policy was last updated on 1 January 2026.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please get in touch with us.
- Email: support@joya88.click
- Live Chat: Click the chat icon on any page of the platform.
- Time: 24 hours a day, 7 days a week.
Our privacy team will respond to your request within 30 business days.
Your privacy is protected — get started now
Your data is fully secure at joya88. With trusted payments, transparent policies, and 24/7 Bangla support, we're always here for you.